There are really only two realms of life for most people unless a person has multiple personalities. You are either interacting with other people from your "Life Life Realm" (normal everyday enteracting "you" and how people know your personality) or your "Business Life Realm" (your typical manner and character that you take with you into business conversations where you are on the business side talking to someone on the "LLR" side). When you are in "LLR", you are talking with people in either realm. But, when you are in "LLR" working with someone in the "BLR", it is the norm to talk to those "BLR" people in a less than respectful way if we so choose when we are not happy with what they have offered us in service or communication. I think it is ok to say that we feel more comfortable talking to a restaurant server in a rude manner because they are in business/service mode, but if we saw this same person when we were both working from the "LLR", we wouldn't so freely express our displeasure with something they were doing in the same manner in fear of being scolded or physically harmeded (in this example you are in "LLR" and the server is in "BLR"). This relationship will flip and go just the opposite from the "BLR" communicating to the "LLR". Oddly enough, most full time people spend more time in the "BLR" a day than the "LLR".
With that being said, lets change our subject to life during our work day. Since all of us spend so much time at work, wouldn’t it make since for people to be just as forgiving and understanding to error when talking with someone in the in the “BLR”. If everyone as a whole were a more reasonable, fun loving, understanding, and forgiving type of person as much as they are or more when working from their own “LLR” in communication with someone in the “BLR”, the outcome would be that more people would live happier lives and work wouldn’t be such a “rough day at work” daily issue.
This is why I treat people that are working when I am not with more understanding and respect. After all, they are working and I am at leisure. Shouldn’t it be easier for me to be “laid back” and understanding rather than someone in the middle of a “rough day at work” already?
Just a random thought to share. Rather shallow random thought, but worth putting in writing. So I don't live by, "the customer is always right" philosophy. If the person of service is a professional and "in the know", the consumer/customer should "let go of the wheel" at some point and let the "pilot" drive the plane. Or, will the customer blame the pilot for crashing because he let them take the wheel when they demanded it? In many cases in business, THE CUSTOMER IS ALWAYS RIGHT. In the lending business, that philosophy needs to be taken specific to the situation in context.
Next time, Brad
Call for mortgage quote, Brad Lynch-469-450-2723
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Thursday, September 21, 2006
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Testimonials & About Me
- Brad Lynch
- Frisco, Texas, United States
- In 2002, Brad Lynch began energetically consulting families in finding the right mortgage plan for their needs. In the beginning years, he was trained by a mentor who led by example, and this example was the epitome of integrity. Brad learned in the beginning by his mentor that many prospects may not consciously see what good intentions he has for them, do to the “wrap” many have caused w/in this industry, but always do what is right for the customer and in the end it will payoff. Integrity coupled with an energetic nature to nurture relationships, Brad has created clients for life. Through these clients for life, referrals have become the lifeblood of his business.
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